Has the ability to troubleshoot problems, research and find answers to consumer questions.
Previous experience in a high-tech environment. Has experience in internet services or technical support, including help desk and/or customer call center environment. Is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with colleagues and the Customer Support Operations Manager. Has an excellent level of verbal and written English. Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers. Ensure follow-up with customer until issue is resolved Ensure customer satisfaction through end-to-end management of each service request by maintaining ticket status, periodic review of service requests with reference to escalation timeframe and timely closure. Escalate issues that cannot be resolved quickly and spot broader trends in support requests. Process refund requests and chargebacks. Confirm reviewed changes of other Customer Support Agents in customer’s accounts. Review any changes customers may initiate in their accounts. Utilize various CRM and support tools and systems. Provide excellent customer support services to Bitsafe's customers by phone, email (Zendesk ticketing system) or through other channels. You will be working closely with the operational and management teams. You are result driven: you seek to get the best results. That means that you recognize that a consistently exceptional user experience is a major contribution to the value of our brand. You are motivated to bring a US-style customer support routine. You understand that exceptional user experiences must be created in every single interaction with the customer. You eat, sleep, and breathe customer service (not average service – instead, think Starbucks and Amazon). The Customer Support Agent role is an ever-changing and challenging position: The cardholders, merchants and talent ultimately determine what kind of cases and issues you will handle. All these customers can have different questions and problems, which need to be identified as soon as they are received. From individuals buying products and services online to online adult entertainment merchants and their talent. 
Bitsafe has a broad variety of customers.
Bitsafe systems pro#
Internal applications, then our B2B based Bizapedia Pro API™ might be the answer for you.As a Customer Support Agent you are providing excellent support to Bitsafe's customers. If you are looking for something more than a web based search utility and need to automate company and officer searches from within your WHAT'S INCLUDED IN THE ADVANCED SEARCH FORM? Utilize our advanced search form to filter the search results by Company Name, City, State, Postal Code, Filing Jurisdiction, Entity Type, Registered Agent,įile Number, Filing Status, and Business Category. While logged in and authenticated, you will not be asked to solve any complicated Recaptcha V2 challenges. In addition, all pages on Bizapedia will be served to you completely ad freeĪnd you will be granted access to view every profile in its entirety, even if the company chooses to hide the private information on their profile from the general public. Your entire office will be able to use your search subscription.
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